Responsible Service

Responsible Service
Hotel NewBay is committed to the highest levels of responsible service and customer care. We have policies and procedures in place to ensure our staff deliver our services in a manner which maximizes customer enjoyment in a social environment and minimises the potential for harm.

Responsible Service of Alcohol Policy
Hotel Newbay maintains that the responsible service of alcohol is a responsibility shared by both the venue and the customer. For our part, we are committed to the service of alcohol to our customers in a professional and responsible manner, complying with all applicable laws and adhering to endorsed Liquor Service Codes of Practice. We recognize that alcohol abuse and alcohol consumption by minors are serious social issues. Our staff are trained in Responsible Service of Alcohol and enthusiastically promote responsible alcohol consumption by our customers. We also require current valid photographic proof of age identification to be provided by young adults before they are supplied with alcohol at our venue.

Responsible Gambling/Customer Care Policy
This venue is committed to the wellbeing of its patrons, employees ad the wider community in which it operates. It strives to deliver all its services in a responsible manner providing the means for our patrons to have informed choices and to exercise a rational and sensible informed choice based on their personal and individual circumstances. As part of this commitment, the venue has adopted a comprehensive Responsible Gambling Code of Conduct and a Self-Exclusion Program, and will provide the necessary resources, both financial and human, to support the proper operation and fulfilment of the code at these premises.

Hotel NewBay is committed to providing the highest standards of customer care and responsible gambling.